Terms and conditions of sale
General Terms and Conditions of Sale
Article 1 – Purpose and Scope of Application
These General Terms and Conditions of Sale (hereinafter “GTC”) govern the methods for purchasing and using admissions, services and products offered by TERME DI SATURNIA S.P.A. at the thermal park located in Manciano (58014 – GR), Loc. Saturnia (hereinafter the “Seller” or the “Facility”).
Purchases may be made:
through the official online shop available at https://www.saturniadayspa.com/ (hereinafter the “Website”);
at the reception desk of the Thermal Park (the “Reception”).
Transactions are governed by the provisions of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), Legislative Decree No. 70 of 9 April 2003 (Electronic Commerce), as well as – with regard to the protection of personal data – EU Regulation 2016/679 (GDPR) and Legislative Decree No. 196/2003, as amended and supplemented.
Article 2 – Acceptance of the GTC
By completing a purchase through the Website or at the Reception, the Customer declares that they have read and fully accepted these GTC without reservation.
The purchase of admissions, services and products – whether through the Website or the Reception – also entails the Customer’s full acceptance of the Regulations containing the rules of conduct to be observed within the facility, available at the following link:
https://www.termedisaturnia.it/wp-content/uploads/2022/04/01-Regolamento-Parco-Termale-IT.pdf
The Seller reserves the right to amend or update these GTC at any time. The applicable GTC are those in force at the date of purchase.
Article 3 – Types of Admissions and Services Available for Purchase
The Seller offers the following types of products and services.
a) Fixed-Date Ticket
A product that grants access to the Day SPA on a specific date and may include treatments, massages or wellness experiences indicated on the Website.
The services included must be used on the selected date.
b) Gift Voucher
A gift voucher granting access to the Day SPA and/or specific wellness services offered by the Facility.
The date of use must subsequently be booked through the Website or by contacting the Reception at least 7 days before the intended date of use.
c) Monetary Gift Card
A voucher with a monetary value available in different amounts, which can be used to purchase Day SPA admissions or services offered by the facility until the available credit is exhausted.
The Monetary Gift Card may be used in multiple transactions until the credit is fully used.
d) Multiday Pass
A package consisting of multiple Day SPA admissions that may be used progressively, subject to reservation through the Website or by contacting the Reception.
Article 4 – Issuance of the Purchase Title
Following the purchase of admissions, services or products offered by the Seller as described in Article 3 above, the Customer will receive a digital or paper identification document (hereinafter the “Purchase Title” or “Title”).
The Purchase Title:
is identified by a unique alphanumeric code;
constitutes proof of entitlement to access the purchased services;
must be presented when using the services at the facility.
Article 5 – Customer Obligations
The Customer must read these GTC before proceeding with the purchase.
The completion of a purchase through the Website or at the Reception implies full knowledge and unconditional acceptance of these GTC.
The Customer also undertakes to:
provide accurate and up-to-date personal data;
carefully safeguard the purchase title received;
comply with the facility regulations.
The Customer is responsible for safeguarding the identification code of the Purchase Title required to access the purchased services.
Article 6 – Conclusion of the Contract
All prices indicated on the Website or at the Reception are expressed in Euro and include VAT, unless otherwise specified.
The contract shall be deemed concluded and legally binding when:
the Customer has paid the full price of the selected service or product;
the Seller has issued the corresponding Purchase Title.
If the purchase is made through the Website, the Title will be sent to the email address provided by the Customer during the registration or purchase process. If the purchase is made at the Reception, the Purchase Title will be delivered directly to the Customer in paper or digital format.
Any errors in the data provided by the Customer must be promptly reported by contacting the Reception using the contact details indicated on the Website.
Article 7 – Validity and Use of Purchase Titles
Except for Fixed-Date Tickets, the issuance of the Purchase Title does not constitute an automatic reservation of the service.
Reservations must be made by contacting the facility via email or through the Website.
On the day of the reservation, the Customer must present the Purchase Title at the Reception.
Unless otherwise specified, the Purchase Title remains valid until the expiry date indicated on the Title itself. After this date, the Title automatically expires without the possibility of a refund.
If the Purchase Title includes multiple services, these must be used on the same day unless otherwise indicated.
Article 8 – Temporarily Unavailable Services
The Facility reserves the right to modify or temporarily suspend certain services for:
technical or maintenance reasons;
organizational reasons;
extraordinary events or cases of Force Majeure, as defined in Article 9 below.
If one or more services included in the Purchase Title are temporarily unavailable, the Customer may:
use alternative services of equal value; or
obtain an extension of the validity of the Purchase Title limited to the period of unavailability.
No additional compensation or refund shall be provided.
Article 9 – Force Majeure
Force Majeure refers to extraordinary, unforeseeable and unavoidable events beyond the control of the Seller and not preventable through ordinary diligence, which prevent or temporarily make impossible, wholly or partially, the provision of services offered by the Facility.
By way of example and not limitation, Force Majeure includes:
natural disasters (such as earthquakes, floods, landslides or exceptional weather events);
fires, explosions or significant technical failures of the facility’s systems;
prolonged interruptions of electricity, water or other essential services;
epidemics, pandemics or public health emergencies;
measures adopted by public authorities limiting or preventing access to the facility or the provision of services;
strikes, labour disputes or other circumstances beyond the Seller’s control.
In the presence of Force Majeure events, the Seller shall not be held responsible for the inability to provide the purchased services.
In such cases, the Customer shall be entitled, at the Seller’s discretion:
to use the purchased services on a later date, subject to availability of the facility; or
to obtain an extension of the validity of the Purchase Title limited to the period of unavailability.
The Customer shall not be entitled to any additional compensation, refund or damages.
Article 10 – Loss or Theft of the Purchase Title
The Seller shall not be responsible for any loss, theft or improper use of the Purchase Title.
Article 11 – Changes to Reservations
Any changes to reservations must be communicated by 10:00 a.m. on the day preceding the booked date.
In case of late communication or failure to appear (no-show), the Purchase Title shall be considered used.
Article 12 – Right of Withdrawal
Pursuant to Article 52 of the Consumer Code, Customers who have made a purchase through the Website have the right to withdraw from the contract within 14 days from the date of purchase, provided that the Purchase Title has not been used.
The right of withdrawal does not apply to Fixed-Date Tickets, as these fall within leisure activities with a specific date or period of performance pursuant to Article 59 letter n) of the Consumer Code.
Withdrawal requests may be sent via:
Certified email (PEC):
termedisaturnia@legalmail.it
Registered mail:
Terme di Saturnia S.p.A.
Località Saturnia, snc
58014 Manciano (GR)
In the event of a valid withdrawal, the amount will be refunded within 14 days from receipt of the communication.
Article 13 – Complaints and Assistance
For information or reports, please write to:
Email: parcotermale@termedisaturnia.it
Article 14 – Applicable Law and Jurisdiction
These GTC are governed by Italian law.
For any disputes, jurisdiction shall lie with the court of the Customer’s place of residence or domicile if located in Italy. Alternatively, the Court of Grosseto shall have jurisdiction.
Article 15 – Final Clauses
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer expressly approves the following clauses:
Art. 7 (Validity and use of Purchase Titles) –
Art. 8 (Temporarily unavailable services) –
Art. 9 (Force Majeure) –
Art. 10 (Loss or theft of the Purchase Title) –
Art. 11 (Changes to reservations) –
Art. 14 (Applicable law and jurisdiction).
